Shipping Updates

IGLU Batch 1 (Aus):

27-November-2024:

All orders dispatched today.

17-November-2024:

We've had confirmation of customs clearance pop through on the 15/11/24, so not long to go at all!

29-October-2024:

Batch 1 arrived at the port of Brisbane on the 29th October, so we should be seeing them soon.

16-October-2024:

We received an ETA update for the batch 1 shipment today. It's scheduled to arrive to the port of Brisbane on the 30th of October. This means it should arrive to us within the first week of November and we'll send them your way shortly after.

13-October-2024:

IGLU Batch 1 was completed and began transit on the 27th of September but has been struck by a couple of delays. The current information we have is that the shipment will depart Shenzhen on the 16th of October and after reviewing OOCL schedules, is expected to arrive to the port of Brisbane on the 6th of November. Usually, this shipping route takes 30 days but it's shaping up to be ~40 days.

We apologise for the delay and will be providing updates as we receive them.

 

IGLU Batch 2 (Aus):

25-November-2024:

The logistics company that was selected for batch 1 and 2 have proven to be lethargic when it comes to getting shipments through customs (Batch 1 has now taken 30 days longer than the estimates given to us despite arriving at the port of Brisbane last month, batch 2 is 5 days overdue). 
Because of this and Christmas fast approaching, we are going to expedite additional covers (from a recently manufactured batch) by air to ensure everyone gets their orders promptly and to avoid the Christmas rush. 
Our experience in the past with samples is that the air freight takes under 2 weeks. So, should the original batch 2 covers become plagued by delays, we will have another set of covers to send your way in early December.
By contrast, the logistics company used for shippments to the USA has already delivered the covers to our distribution partner and some are in the post. We're not planning to use the same AU logistics partner again.
We greatly appreciate your patience and support. Fingers crossed we receive the batch 2 covers very soon, if not, we'll sort you guys out with the airfrieghted backups.

18-November-2024:

Batch 2 has arrived at the port of Brisbane where it will be processed by customs and then sent to us.

30-October-2024:

Batch 2 is on the ship and expected to arrive to the port of Brisabne on the 18th November. We expect it will take ~1 week to clear customs and arrive to us for posting. 

IGLU USA Preorder:

1-December-2024:

One third of the preorders have been fulfilled by the distribution centres. More on their way!

23-November-2024

We’ve received word that the covers have started arriving at some of our distribution centres across the US. This means they’ll begin dispatching to you over the next week or two.

10-November-2024:

The USA preorder batch has arrived in California where it will be processed by customs and sent to our distributor.

1-November-2024:

The November Preorder is in transit to the USA currently, expected to arrive in Long Beach on the 9th November. From there we expect it will take 2 weeks to clear customs and be processed by the distribution centre in California. So we expect they’ll ship to customers around the 23rd November.